INFORMATION : ADA INFORMATION
The Guest Services department at TD Ameritrade Park Omaha strives to provide exceptional service to all our guests, including those guests with disabilities and special needs.
TD Ameritrade Park Omaha recognizes the needs of those with disabilities and has met or exceeded the requirements of compliance with the Americans with Disabilities Act (ADA). TD Ameritrade Park Omaha provides a full range of accommodations for guests with disabilities to ensure their safety, comfort and enjoyment of all our events. The sections below highlight our services that TD Ameritrade Park Omaha provides.
Our Guest Services department provides complimentary wheelchair escorts to guests when requested on a first come, first served basis. Escorts are available at any entrance. Guests will be met at the entrance by a wheelchair attendant and escorted to their seat location. Please be aware that our staff will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event. Please note that during private events, wheelchair escorts may not be offered.
For guests who wish to transfer to a seat from their wheelchair, we encourage guests to store their wheelchair at the top of their section. Please see the usher at your section who will assist with this request. Guests who need further assistance with this request should see a Guest Services Representative at Guest Services outside of Section 113 on the Concourse Level.
TD Ameritrade Park Omaha has reserved seating for guests throughout the facility. TD Ameritrade Park Omaha provides companion seating in every price level for each seat reserved for a guest with a disability. All seats for guests with limited mobility have been selected to allow convenient entry and exit, as well as for accessibility to restrooms and concession stands. In addition, the facility's Suite/Club Level is accessible to guests with disabilities who have a ticket for these areas. Accessible seating is available through Ticketmaster and the TD Ameritrade Park Omaha Box Office. When ordering accessible tickets, it is important to indicate that you require accessible seating so we can properly seat you. To arrange seating for a group with special needs, please contact TD Ameritrade Park Omaha Group Sales at 402.599.6818. The CenturyLink Center Omaha Box Office also sells accessible seating. Please visit the Ticket Information page for hours and more information. For questions/concerns regarding accessible seating, please contact our Guest Services Hotline at 402.546.0888 or by emailing email@example.com.
Accessible parking is available in the CenturyLink Center Omaha's parking garage and surrounding TD Ameritrade Park Omaha surface lots. These spaces, including van-accessible spaces, are designated for vehicles displaying a current state-issued hangtag or license plate. Drop-off and pick-up locations for guests are located along 12th and Mike Fahey Street on the South side of the facility by Gate #2. Accessible spaces are filled on a first-come, first-served basis so please plan accordingly. Please refer to the Directions/Parking section for a parking map, directions and more information.
Sign Language Interpreters
TD Ameritrade Park Omaha is pleased to provide signed performances for our hearing-impaired guests for selected events. Interpretation services are not guaranteed for every event; however, we will make every effort to accommodate each request with appropriate advance notice, at least two (2) weeks prior to the event. Please contact TD Ameritrade Park Omaha at 402.341.1500 and ask for the Box Office or by emailing firstname.lastname@example.org.
Assistive Listening Devices (ALD)
TD Ameritrade Park Omaha is equipped with Assistive Listening System. Receivers are available for events. Guests who are interested in this service should see a Guest Services Representative at Guest Services outside of Section 113 on the Concourse Level. Guests will be required to leave valid identification such as a driver's license as collateral. This is a complimentary service.
Closed Captioning Services
TD Ameritrade Park Omaha is equipped with Closed Captioning System. A limited number of mobile devices are available. The mobile devices will transmit communications made through the stadium's public address system. Guests who are interested in this service should see a Guest Services Representative at Guest Services outside of Section 113 on the Concourse Level. Guests will be required to leave valid identification such as a driver's license as collateral. This is a complimentary service. This system may not be available for all events.
Induction Loop Hearing System
TD Ameritrade Park Omaha is equipped with an Induction Loop Hearing System in Sections 115, 109, and 130. Guests who are interested in this service must have a telecoil-equipped hearing aid. For more information visit Guest Services behind Section 113 on the Concourse Level.
All guests, including those with disabilities, are welcome and encouraged to contact our Guest Services department via e-mail at email@example.com. Guests may also call the Nebraska Relay Center at 711. The Relay Center will then place the call to us and we will be happy to communicate through the relay service. A TTY phone is located at Guest Services outside of Section 113 on the Concourse Level.
Service Animals/Guide Dogs
Service animals are welcome in TD Ameritrade Park Omaha and will rest in the seating area of the guest, rather than in the aisle. We suggest that the individual have proof of certification or a license for the service animal. Please notify your ticket seller at the time of purchase so that an aisle seat may be selected for you to accommodate your service animal.
Emergency Evacuation Procedures
TD Ameritrade Park Omaha's staff have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all guests, including those guests with disabilities, in the case of an emergency.
All restroom facilities at TD Ameritrade Park Omaha are accessible. In addition, we have family/unisex restrooms available.
Elevators/General Admission Ramp
TD Ameritrade Park Omaha is equipped with elevators and a ramp that accesses all public areas of the facility. An elevator is located outside of Gate #2 near the Box Office. An elevator is also located at the Suite/Club Entrance along 13th Street. The General Admission Ramp is located outside of Gate #3 and can be utilized using reserved or general admission tickets during the Men’s NCAA College World Series.
Comments and Suggestions
TD Ameritrade Park Omaha welcomes all comments and suggestions. Please feel free to contact our Guest Services department by calling our Guest Services Hotline at 402.546.0888 or by emailing firstname.lastname@example.org.