INFORMATION : GUEST SERVICES A-Z
We want to ensure you and your guests have an enjoyable experience. Please take a moment to view all of the services that TD Ameritrade Park Omaha offers.
For the safety and courtesy of other guests, aisles must be clear at all times. Please refrain from standing in the aisles during events and follow the directions of team members in your area.
Bringing alcoholic beverages into TD Ameritrade Park Omaha or on the surrounding property is prohibited. Intoxicated guests will not be admitted at any time and are subject to ejection from the stadium grounds. Guests may not exit the facility with alcoholic beverages. Guests over the age of 21 must obtain a wristband to purchase and/or consume alcohol inside the facility.
With the exception of guide dogs or other service animals used for assistance by persons with a disability, no animals or pets are permitted in TD Ameritrade Park Omaha.
AUTOMATED TELLER MACHINES
ATM’s are located by Sections 104 and 121 on the Concourse Level. Most TD Ameritrade Park Omaha concession stands and merchandise kiosks accept all major credit cards.
BABY CHANGING STATIONS
Baby changing stations are located in the restrooms at TD Ameritrade Park Omaha.
CAMERAS AND RECORDING DEVICES
The permitted use of cameras for still photography varies by event. Professional audio and video recording devices are NOT permitted into TD Ameritrade Park Omaha. Please call ahead or check our website for more information regarding the recording policy for specific events.
The following items are not permitted into TD Ameritrade Park Omaha.
Bottles or cans
Outside food or drink (20 oz. or smaller empty clear plastic bottles will be allowed for water)
Food or drink coolers
Large bags or back packs
Frisbees or beach balls
Noise making devices of any kind (i.e. bells, whistles, horns, etc.)
Illegal drugs and alcohol
Weapons of any kind, including lawfully concealed firearms
Signs or banners without the prior approval of MECA
Drones are not permitted on MECA’s campus
Any item deemed to compromise public safety
Courtesy telephone is located at Guest Services by Section 113.
DIESING HOSPITALITY ROOM
The Hospitality Room is located on the Concourse Level by Section 111.
Elevators are reserved for persons with a disability, elderly and other guests needing assistance during events. Premium Seat Holders may utilize the elevator by Section 111. The press elevator is also located by Section 111 on the Concourse Level.
EMERGENCIES AND EVACUATION
In the case of an emergency, pertinent information regarding the situation and procedures, including evacuation directions as needed, will be provided over the public address system and on the facility televisions and video board. Please follow the directions from team members and exit the facility in a calm and orderly manner.
TD Ameritrade Park Omaha has four (4) main entry gates. Event tickets are accepted at all gates. The designated entrance for ADA/Premium Seat Holders is located along 13th Street between Gates 1 and 2. ADA drop-off stalls are also located at Gates 1 and 2.
TD Ameritrade Park Omaha has family restrooms behind Sections 103, 109, 111, 115, 120, 125, 129, and 131 on the Concourse Level. Family restrooms on the Suite/Club/ Grandstand Level can be found behind Sections 201, 209, 215, 218, and 222.
FIREARMS AND WEAPONS
Carrying a concealed weapon is PROHIBITED at TD Ameritrade Park Omaha. MECA has prohibited permit holders from possessing or carrying concealed handguns in or around the stadium. Unless otherwise authorized by law, violation of this prohibition is a criminal offense. Firearms and weapons cannot be checked into the security or guest services offices.
TD Ameritrade Park Omaha has first-aid stations located on the Concourse Level by Sections 113 and 130. Medical teams will staff all first aid stations inside TD Ameritrade Park Omaha.
FOUL BALLS / HOME RUN BALLS
Guests are welcome to keep any foul ball or home run ball hit into the stands as long as they do not interfere with the safety and comfort of others. Fans are prohibited from throwing any object onto the field or interfering with the ball in play; offenders will face immediate ejection from TD Ameritrade Park Omaha.
GUEST SERVICES HOTLINE/ TEXT
The Guest Services Hotline is for guests to report incidents or violations (impaired guests, altercations, abusive language, etc.) that they witness during events. Please be prepared to state the location and nature of the problem. To report an incident please call 402.546.0888 or text OMAHA <space> YOUR ISSUE AND LOCATION TO 69050.
GUEST SERVICES OFFICE
The Guest Services office is located on the Concourse Level by Section 113.
LOST AND FOUND
The Lost and Found Department is located in the Guest Services office on the Main Concourse by Section 113. Found items will be stored for 15 days following an event. To learn if an item has been recovered, please call the Lost and Found Hotline at 402.599.6724 or e-mail email@example.com. TD Ameritrade Park Omaha is not responsible for lost, stolen or misplaced items.
LOST CHILDREN AND MISSING PERSONS
If you have lost a child or a person at the facility, please contact the nearest Team Member or a Crowd Manager immediately for assistance.
NO SMOKING POLICY
TD Ameritrade Park Omaha is a smoke-free facility including electronic cigarettes. Any person who refuses to comply with the policy shall be subject to ejection from the facility. Outside smoking areas are located at bottom of every gate. Smokers must stay 20 feet away from the gate entrance.
Throwing of projectiles inside TD Ameritrade Park Omaha will not be tolerated. Offenders are subject to ejection from the facility.
SEARCH AND SEIZURE
To ensure a safe environment for all guests, all packages brought into TD Ameritrade Park Omaha are subject to search and seizure.
The Security Office is located off of 10th and Cuming Streets near Gate 4 at the Staff/Media Entrance.
SIGNS / BANNER HANGING
No signs or banners can be placed on TD Ameritrade Park Omaha property without MECA approval.
SUITE / CLUB LEVEL POLICIES
All Premium Seat Holders and their guests MUST have a ticket for admittance to the Suite/Club Level. NO Premium Seat Holder has the authority to bring guests onto the Suite/Club Level without a ticket. Premium Seat Holders are responsible for the actions of their guests. Premium Seat Holders and guests over the age of 21 must have a wristband to purchase and/or consume alcohol.
TICKETS / GENERAL ADMISSION / RE-ENTRY
The TD Ameritrade Park Omaha Box Office is located on 13th and Fahey Streets and opens at 10:00 AM on event days. Everyone two (2) years and older must have a ticket for entry. Infants and toddlers under the age of two (2) may be required to purchase a ticket for specific events, such as NCAA hosted games. Reserved seat tickets for the College World Series will be accepted at all gates. General admission tickets for the College World Series will only be accepted at Gates 3 and 4. Re-entry is not allowed except during the College World Series and then only for RESERVED seat tickets. Re-entry for such tickets is limited to Gates 2 and 3. NO RE-ENTRY is allowed for general admission tickets.
Public Tours of TD Ameritrade Park Omaha are available for a fee during non-event days. Please contact MECA at 402.341.1500 or email firstname.lastname@example.org to arrange a tour.